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Service and Support

Product Overview

● 300mm/s print speed.	● Support QR code and PDF417.
● Support paper near end sensor.	● Support partial and full cut.
● Black mark sensor can be moved.	● Compatible with ESC/POS commands.

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Specification

Model	XP-Q810K
Printing
Printing method	Direct thermal
Paper width	80mm / 58mm
Print width	72mm / 48mm
Column capacity	576 dots/line
Printing speed	300 mm/s
Interface	USB+Serial+Lan (Optional:Wifi/Bluetooth)
Line spacing	3.75mm(Adjustable by commands)
Character size	ANK，Font A：1.5×3.0mm（12×24 dots） Font B：1.1×2.1mm（9×17 dots） Chinese, traditional Chinese:3.0×3.0mm（24×24 dots）
Cutter
Auto cutter	Partial
Barcode Character
Extension character sheet	PC347（Standard Europe）、Katakana、PC850（Multilingual）、PC860（Portuguese）、PC863（Canadian-French）、PC865（Nordic）、West Europe、Greek、Hebrew、East Europe、Iran、WPC1252、PC866（Cyrillic#2）、PC852（Latin2）、PC858、IranII、Latvian、Arabic、PT151（1251）
Barcode types	UPC-A/UPC-E/JAN13（EAN13）/JAN8（EAN8）/CODE39/ITF/CODABAR/CODE93/CODE128
2D Barcode	QR Code / PDF417
Input buffer	4096 Kbytes
NV Flash	256 Kbytes
Power
Power adaptor	Input:AC 100-240V/50~60Hz; Output:DC 24V/2.5A
Printer input	DC 24V/2.5A
Cash drawer	DC 24V/1A
Physical characteristics
Weight	1 Kg
Dimensions	165 × 125 × 110mm(DWH)
Environmental Requirements
Work environment	Temperature (0～45℃); humidity(10～90%)
Storage environment	Temperature(-10～60℃); humidity(10～90%)
Reliability
Cutter life	1.5 million cuts
Printer head life	150 KM
Software
Emulation	ESC/POS
Driver	Windows / Linux / Mac OS / Android

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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The product has received many international certifications, which is a strong proof of its high quality and high performance.

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Xprinter small receipt printer supplier for shop