As the main manufacturer of xp-dt427b-citizen thermal printer, Xprinter Group carries out a strict quality control process. Through quality control management, we examine and refine the manufacturing defects of the product. We employ a QC team which is composed of educated professionals that have years of experience in the QC field to achieve the quality control goal.. To expand our Xprinter brand, we conduct a systematic examination. We analyze what product categories are suitable for brand expansion and we make sure these products can offer specific solutions for customers' needs. We also research different cultural norms in the countries we plan to expand into because we learn that foreign customers' needs are probably different from those of domestic.. In order to deliver satisfactory service at Xprinter, we have employees who really listen to what our customers have to say and we maintain a dialogue with our customers and take note of their needs. We also work with customer surveys, taking into consideration the feedback we receive..