FAQ

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Q: What kind of brand promotion do you have?
A: Official website, Wechat, Linkedin, Twitter and Facebook. Also, there are more than ten annual exhibitions at home and abroad.
Q: How do you control quality?
A: We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.
Q: What are your product command?
A:Thermal printer compatible with ESC\POS. Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.
Q: What’s your leading time?
A: For less than 1000pcs, 7-10 working days. For  more than 1000pcs, 10-15 working days.
Q: What's your delivery terms ? 
 A: Delivery terms can be  EX-WORKS, FOB or C&F.
Q: If the goods are damaged, what can we do ?
A: 1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.
Q: What is printer defective rate?
A: Less than 0.3%
Q: What is the Warranty for your printers?
A: We support 12 months for all of our products.
Q: What’s your main product line?
A: Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.
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