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Service and Support
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| Support both receipt printing and label printing | Support missing paper alarm function |
| Support IAP online upgrade | Maximum roll diameter: 83mm |
| Adjustable width of printing paper: Min 20mm, Max 80mm | |
| Printer Model | XP-Q371U | |
| Print mode | Label print mode | Receipt print mode |
| Printing method | Direct Thermal | |
| Resolution | 203 DPI | |
| Max.print speed | 127 mm/s Max. | 180mm/s |
| Max.print width | 76 mm | |
| RAM | 4M | |
| Flash | 4M | |
| Interfaces | USB / USB+Lan / USB+Serial+Lan (Optional: WiFi / Bluetooth) | |
| Print head temperature detection | Thermistor | |
| Print head position detection | Micro Switch | |
| Media | ||
| Media type | Thermal roll paper, thermal adhesive paper | |
| Media width | 20~80mm | |
| Media roll diameter | Max.83 mm | |
| Media inner diameter | 25mm~38mm) | |
| Paper exit method | Tearing off | |
| Media thickness | 0.06～0.19 mm | |
| Fonts/Graphics/Symbologies | ||
| 1D barcode | CODE128 / EAN128 / ITF / CODE39 / CODE39C / CODE39S / CODE93 / EAN13 / EAN13+2 / EAN13+5 / EAN8 / EAN8+2 / EAN8+5 / CODABAR / POSTNET / UPC-A / UPCA+2 /UPCA+5/ UPCE / UPCE+2 / UPCE+5 / MSI / MSIC / PLESSEY /ITF14 / EAN14 | |
| 2D barcode | PDF-417, Maxicode, DataMatrix, QR code | |
| Character sizes | Commonly used in single-byte fonts; FONT 1 to FONT 8, K, TST24.BF2,TSS24.BF2 | |
| Emulaion | TSPL | ESC / POS |
| Physical Features | ||
| Dimension | 183*140*132.5mm | |
| Weight | 0.9 kg | |
| Operation | 5~45 ℃, Humidity: RH 10 ~ 80% | |
| Storage environment | -40～55 ℃, Humidity: ≤93% RH | |
| Power Input | DC 24V/2.5A | |
| Print head life | 50 KM | |
| Operating system | WINDOWS/ Android / IOS | |
Service support
A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.
A:We support 12 months for all of our products.
A:Less than 0.3%
A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.
A:Delivery terms can be EX-WORKS, FOB or C&F.
A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.
A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.
A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.
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