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XP-Q838L 80mm Thermal Receipt Printer

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HEP-32B-Z

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Product Overview

Product Specification

Service and Support

Product Overview

Integrated metal base frame + gear shaft

Structure stable, reliable and long life

Excellent heat dissipation performance and small size

BROCHURES

Product Specification

Model	HEP-803-Z1
Printing Features
Printing method	Direct Thermal
Print Speed	220 mm/s Max.
Print dots	576 dots
Dots/line	8 dots/line
Dot pitch	0.125 mm
Max.print width	72 mm
Media
Media type	Thermal paper
Media width	80 mm
Performance Features
Average Resistance	176 Ω± 4%
Pulse life	1* 10⁸ Pulse
Mechanical life	50 km
Print head temperature detection	Thermistor
Paper out detection	Photo-sensor
Dimension	923315.2mm (W x L x H)
Weight	53 g
Power supply
Print voltage	8.5V（MAX 9.5V）
Logic power supply	MAX 7.0 V
Environmental Conditions
Operation environment	5～40 °C，Humidity: 20％～85％ RH no condensing

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers, Bluetooth credit card receipt printer.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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Xprinter melody box is manufactured complying with international electrical safety standards. For example, it meets the safety requirements of IEC International Standards. The product has compatibility with living tissue

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Different testing for Xprinter melody box will be carried out to check its electric performance. It has passed the CCC, CQC, and TELEC testing for approved low voltage detector (LVD), electromagnetic compatibility (EMC), and radiofrequency (RF).

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The design of Xprinter melody box involves many considerations. They include the fabrication process, assembly precisions, the need for post-processing, and the overall aesthetics. The product features bending resistance and is not easy to break off

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Xprinter melody box is manufactured according to strict quality standards and comply with international safety regulations. Every element of this product is made using only the best materials. The product meets the requirements of biocompatibility and biostability

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Xprinter melody box is fabricated using common mechanical processing methods, including benching, lathe machining, drilling, chipping, CNC machining, hone machining, and so on. This product is antibacterial, providing no living space for bacteria

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The product can handle well under high temperatures. It exhibits high retention of properties and low volume swell when subjected to high temperatures. The product is not prone to deformation after frequent uses

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