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HEP-32B-Z

XP-DT325B 3Inch Sticker Printer

HEP-727-Z

XP-TT425B Label Thermal Transfer Printer

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Product Overview

Product Specification

Service and Support

Product Overview

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Easy to load paper

Compact and Light

Max. print width 48 mm

Support media from 20 to 62mm

Product Specification

Model	HEP-21B-Z-R1	HEP-21B-Z-R2
Printing Features
Printing method	Direct Thermal
Print Speed	90 mm/s Max.
Print dots	384 dots
Dot pitch	0.125 mm
Max.print width	48 mm	56 mm
Media
Media type	Thermal paper/ Label paper
Media width	20-62 mm
Performance Features
Average Resistance	176 Ω±4%
Pulse life	1*10⁸ Pulse
Mechanical life	50 km
Print head temperature detection	Thermistor
Spacing detection	Through-light sensor
Paper out detection	Reflected light sensor
Dimension	89.56040.5 mm
Weight	138 g
Power supply
Print ?voltage	MAX. 9.5V
Logic power supply	MAX 7.0 V
Environmental Conditions
Operation environment	5 ~ 40°C（41~104°F），Humidity: 10％～90％ RH no condensing

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers, Bluetooth credit card receipt printer.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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The quality of Xprinter voice prompter is verified. It is tested in terms of specifications, functions, and safety with relevant standards such as EN 581, EN1728, and EN22520.

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Stringent quality testing for Xprinter voice prompter will be carried out at the final production stage. They include EN12472/EN1888 testing for the amount of nickel released, structural stability, and CPSC 16 CFR 1303 lead element test.

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Xprinter voice prompter goes through serious testing. All tests are conducted in accordance with current national and international standards, for example, DIN, EN, NEN, NF, BS, RAL-GZ 430, or ANSI/BIFMA.

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Xprinter voice prompter goes through a range of production stages. They are materials bending, cutting, shaping, molding, painting, and so forth, and all these processes are carried out according to furniture industry requirements.

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The quality of Xprinter voice prompter is guaranteed by different quality standards. The overall performance of this product meets requirements stipulated in GB18580-2001 and GB18584-2001.

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With a wide variety and a complete range of specifications, Xprinter Group's voice prompter is of good quality and high reputation.

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