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XP-D76EC Dot Matrix Bill Printer

HEP-30B-ZJ-BC-R1

HEP-34B-R2

XP-C58K Pos Thermal Printer

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Product Overview

Product Specification

Service and Support

Product Overview

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Easy to load paper

Compact and Light

Max. print width 48 mm

Support media from 20 to 62mm

Product Specification

Model	HEP-21B-Z-R1	HEP-21B-Z-R2
Printing Features
Printing method	Direct Thermal
Print Speed	90 mm/s Max.
Print dots	384 dots
Dot pitch	0.125 mm
Max.print width	48 mm	56 mm
Media
Media type	Thermal paper/ Label paper
Media width	20-62 mm
Performance Features
Average Resistance	176 Ω±4%
Pulse life	1*10⁸ Pulse
Mechanical life	50 km
Print head temperature detection	Thermistor
Spacing detection	Through-light sensor
Paper out detection	Reflected light sensor
Dimension	89.56040.5 mm
Weight	138 g
Power supply
Print ?voltage	MAX. 9.5V
Logic power supply	MAX 7.0 V
Environmental Conditions
Operation environment	5 ~ 40°C（41~104°F），Humidity: 10％～90％ RH no condensing

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers, Bluetooth credit card receipt printer.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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Xprinter voice prompter goes throug rigious tests. Its physical properties and chemical properties are all required to meet specific standards.

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Xprinter voice prompter will go through furniture performance testing to national and international industry standards. It has passed testing of GB/T 3325-2008, GB 18584-2001, QB/T 4371-2012, and QB/T 4451-2013.

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Xprinter voice prompter is professionally manufactured. It is carried out by expert developers with mechanical design automation and the ability to solve practical engineering problems.

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Xprinter voice prompter has been tested in terms of many aspects. They mainly include mechanical structure, the performance of components, and statics&dynamics effect.

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Xprinter voice prompter has ensured quality. From the selection of fine fabrics to the processing of finished bedding, the entire processing of the product is strictly managed.

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The product produces little heat during operation. During the production process, it will be equipped with a substrate with heat dissipation performance, playing a role of cooling.

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