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Latest products

HEP-21B-Z-R1/ HEP-21B-Z-R1

HP5-S Portable Bluetooth Mini Printer

Protective Case for XP-P101

XP-P322B Portable Label Printer

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Product Overview

Product Specification

Service and Support

Product Overview

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Easy to load paper

Compact and Light

Max. print width 48 mm

Support media from 20 to 62mm

Product Specification

Model	HEP-21B-Z-R1	HEP-21B-Z-R2
Printing Features
Printing method	Direct Thermal
Print Speed	90 mm/s Max.
Print dots	384 dots
Dot pitch	0.125 mm
Max.print width	48 mm	56 mm
Media
Media type	Thermal paper/ Label paper
Media width	20-62 mm
Performance Features
Average Resistance	176 Ω±4%
Pulse life	1*10⁸ Pulse
Mechanical life	50 km
Print head temperature detection	Thermistor
Spacing detection	Through-light sensor
Paper out detection	Reflected light sensor
Dimension	89.56040.5 mm
Weight	138 g
Power supply
Print ?voltage	MAX. 9.5V
Logic power supply	MAX 7.0 V
Environmental Conditions
Operation environment	5 ~ 40°C（41~104°F），Humidity: 10％～90％ RH no condensing

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers, Bluetooth credit card receipt printer.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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The production of Xprinter voice prompter involves the adoption of advanced machines such as CNC cutting, milling, turning machines, CAD programming machine, and mechanical measuring and control tools. The pattern printed on this product appeal to consumers

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During the production, the quality of Xprinter voice prompter is strictly scrutinized in terms of cutting, stamping, welding, polishing, surface treatment, and drying. It does not easily get mildewed in the rainy season

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Xprinter voice prompter has passed various kinds of tests according to international lighting standards. In some cases, some even tougher standards such as vibration test are adopted to make sure that it is going to last. It is useful to make the goods look more professional

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The quality control procedure of Xprinter voice prompter is strictly carried out. This control procedure includes the incoming of metal materials, CNC machine cutting, etc. It creates a great opportunity to market the business

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Xprinter voice prompter is made by using the following techniques: laser metal cutting, CAD software, precision welding, CNC milling and drilling, and powder coat painting. This product comes in various shapes and patterns

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The product features high abrasion resistance. It is able to keep itself from without becoming deformed or indented by hard physical objects. The product features beautiful deatails and clear lines

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