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Service and Support

Product Overview

Xprinter-1

● Small size, easy to carry;	● Support printing on Android and iOS systems;
● Moisture proof, oil resistant, and scratch resistant

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DRIVER

Specification

Model	BQ1
Printing method	Direct thermal
Resolution	203DPI
Print width	48mm
Printing speed	10mm/s
Media type	Continuous thermal paper(label gap: 2mm)
Media width	58mm
Media thickness	0.06~0.16mm
Paper roll diameter	50mm
Paper peeling	Manual tear off
Sensor	Paper detection, cover opening detection
Interface	USB Type-c (charging), Bluetooth 5.0
Memory	64KB
Flash memory	1M
Battery Type	Rechargeable lithium battery
Battery voltage	3.7V
Battery capacity	2000mAh
Charger	DC:5V/1A
Performance	·Working standby time: approximately 41 hours ·Charging duration: approximately 1.25 hour ·Full charge continuous printing length: 2 hour
User interface	1 key (switch button),1light (status light)
System	Android, iOS
Safety	FCC, CE, CCC, Rohs
Dimension	95.187.974.3mm(DWH)
Weight	0.205 kg (including lithium battery)
Print head life	50Km
Accessories	USB cable, manual

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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Finished in material, our can offer many advantages. Its fast printing speed makes the daily task more efficient

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use design for better performance and long service life. This product is advantageous in lightweight and portability

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The wonderful color of our is big plus.The thermal printing method adopted in this product helps reduce printing cost because it needs no ink

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Taking advantages of materials, are will performed in . It offers many conveniences for users because it does not need to replace the ribbons and ink cartridges

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There is a fact that the function of is well-designed to match the needs of the products. It can be easily put in a corner without taking up too much space

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The product can be used for a relatively long time thanks to its high quality materials. The product can improve workflow efficiency without a frequent ink-lacking problem

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