| Xprinter

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Service and Support

Product Overview

Xprinter-1

● Small size, easy to carry;	● Support printing on Android and iOS systems;
● Moisture proof, oil resistant, and scratch resistant

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Specification

Model	BQ1
Printing method	Direct thermal
Resolution	203DPI
Print width	48mm
Printing speed	10mm/s
Media type	Continuous thermal paper(label gap: 2mm)
Media width	58mm
Media thickness	0.06~0.16mm
Paper roll diameter	50mm
Paper peeling	Manual tear off
Sensor	Paper detection, cover opening detection
Interface	USB Type-c (charging), Bluetooth 5.0
Memory	64KB
Flash memory	1M
Battery Type	Rechargeable lithium battery
Battery voltage	3.7V
Battery capacity	2000mAh
Charger	DC:5V/1A
Performance	·Working standby time: approximately 41 hours ·Charging duration: approximately 1.25 hour ·Full charge continuous printing length: 2 hour
User interface	1 key (switch button),1light (status light)
System	Android, iOS
Safety	FCC, CE, CCC, Rohs
Dimension	95.187.974.3mm(DWH)
Weight	0.205 kg (including lithium battery)
Print head life	50Km
Accessories	USB cable, manual

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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Xprinter is superior in raw materials: Its materials are environmentally friendly, doing no harm to the environment. They are strictly selected complying with the highest packaging standard.

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Absorbing the soul of the packaging design concept, Xprinter stands out for its unique design style which is carried out by our professional designers.

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Xprinter is carried out by adopting the packaging and printing method which is flexible in its use of color and has the capacity to print on a vast array of materials.

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Xprinter is designed by our designers who keep their design process in-house to create an elegant looking and cost-effective packaging product.

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The design of Xprinter always follows the latest trend and will never go out of style. Its particular structure design is finished by utilizing CAD software.

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Based on the use of automated mechanical production equipment, our production efficiency has been greatly improved, and we can produce a large number of high-quality in a timely manner. In addition, we have also established a strict cost control system, and insist on strictly controlling the production cost of each link , prompting the production of to be extremely cost-effective.

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