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XP-Q838L 80mm Thermal Receipt Printer

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Product Overview

Product Specification

Service and Support

Product Overview

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Easy paper loading

Compact size

Light weight

Fast printing speed (Max. printing speed 152.4mm / s)

BROCHURES

Product Specification

Model	HEP-32B-Z
Printing Features
Printing method	Direct Thermal
Print dots	640 dots
Dots/line	8 dots/line
Dot pitch	0.125 mm
Max.print width	80 mm
Max.print speed	152.4mm/s Max.
Media
Media type	Thermal paper/Label thermal paper
Media width	80 mm
Performance Features
Average Resistance	650 Ω± 3%
Pulse life	5*10⁷ Pulse
Mechanical life	50 km
Print head temperature detection	Thermistor
Paper out detection	Photo-sensor
Physical characteristics
Dimension	129.9×68.6×81 mm (W x L x H)
Weight	388.7 g
Power supply
Print voltage	24 ± 10% V
Logic power supply	3.13～5.25 V
Environmental Conditions
Operation environment	5～45 °C，Humidity: 20％～85％ RH no condensing
Storage environment	-25～70 °C，Humidity: 10％～90％ RH no condensing

Service support

Q:What’s your main product line?

A:Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers, Bluetooth credit card receipt printer.

Q:What is the Warranty for your printers?

A:We support 12 months for all of our products.

Q:What is printer defective rate?

A:Less than 0.3%

Q:If the goods are damaged, what can we do ?

A:1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

Q:What's your delivery terms ?

A:Delivery terms can be EX-WORKS, FOB or C&F.

Q:What’s your leading time?

A:For less than 1000pcs, 7-10 working days.
For more than 1000pcs, 10-15 working days.

Q:What are your product command?

A:Thermal printer compatible with ESC\POS.
Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.

Q:How do you control quality?

A:We are a company with ISO9001:2015 international QMS certification. Our products have obtained CCC, CE, FCC, RoHS, KC, SAA, BIS, BSMI certifications.

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The mold production of Xprinter label printer accessories is finished by CNC (computer numerically controlled) machine which ensures its highest quality to meet the challenging of customer requirements in the water park industry.

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Xprinter label printer accessories undergoes the following production processes: the preparation of metal materials, cutting, welding, surface treatment, drying, and spraying.

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Xprinter label printer accessories is subjected to different testing standards (electrical safety, temperature, shock, and vibration tests) in various environmental conditions (humidity, temperature, pressure).

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The production of Xprinter label printer accessories involves these processes: material preparation, CNC milling, CNC turning, grinding, wire electro-erosion, adjusting, CAD cam programming, mechanical measuring and control, and welding.

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The design of Xprinter label printer accessories has been optimized. For example, the system components including reservoirs, heat exchangers, and piping have been improved by our designers.

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The product has undergone strict tests according to international quality standards.

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